Policy

BOOKING
Schedule appointments online at www.azaleahealthtt.com or call 868-236-2160. Administrative staff may only schedule routine and follow-up exams; all acute needs will be discussed with the doctor. Appointments are confirmed 1 weekday prior to the scheduled visit by email. Azalea Health staff may contact you directly as well.

NO WALK-INS
Azalea Health Services is open by appointment only and cannot accommodate walk-in patients. Staff will discuss requests for all acute needs with the doctor to determine how soon the patient can be seen. Patients with urgent-care needs may only be approved for same day appointments based on schedule availability and provided they call at least 3 hours before the close of business.

LATE POLICY
Patients who arrive on time are seen at their appointment time. If you arrive more than 15 minutes after the scheduled appointment time, you are late. Patients who arrive on time for the next scheduled visit will be seen ahead of those who arrive late. If late, you may need to abbreviate or reschedule your visit.

A $50 late fee is applied to your invoice if you are seen.

Do call ahead if you are late or unable to make your appointment time. We will do all that we can to accommodate your appointment and to minimize the need to reschedule your appointment.

NO SHOW POLICY
Patients who repeatedly do not show for scheduled appointments (2 or more times) agree to a NO SHOW fee of $100 that is applied to the next scheduled visit.

Cancel appointments 24 hours prior to your scheduled date and time via email or phone. For Tuesday appointments or following a public holiday, 48 hour advance notice of cancellation is preferred if possible.

FAMILY MEMBERS
Appointments for additional family members should be made by phone or online prior to coming to the office at least 24 hours prior to the appointment. They cannot be seen as WALK-INs. Clients can be accompanied by one (1) family member for their visit. The doctor reserves the right to request that family members remain in the waiting room for visits, they may be invited into the exam room by the doctor as needed. Children are allowed if there are no childcare alternatives but should be supervised by a family member.

CELL PHONE USE
Turn off all cell phones in the office and examination rooms. Loud phone conversations cannot be tolerated in our office space. Recording interactions with the doctor or staff without permission is not approved.

Azalea Health reserves the right to refuse services for violating this policy.

Repeat violators of the policy may be subject to the mentioned fees for future bookings and may be restricted from scheduling online appointments.

 

ONLINE CONSULT PATIENT TELEMEDICINE CONSENT & DISCLAIMER

I hereby attest that I have requested and authorise The Treating Physician / provider for an online consult for me or for the person requested regarding the diagnosis mentioned in the conditions section.

The Treating physician or provider will reach his or her conclusions regarding my medical diagnosis based solely on the information provided by me.

 

I understand and agree that:

  1. Online consult is solely based on the information provided by me and, in the absence of a physical evaluation, the provider / treating physician may not be aware of certain facts that may limit or affect his or her assessment or diagnosis of my condition and recommended treatment.
  2. Online consultation is very different from a regular face-to-face examination and that the Treating physician / Provider providing the consult is limited by the written information and imaging provided by me. Accordingly, the diagnosis I will receive is limited and provisional.
  3. An online consult is not intended to replace a full medical face-to-face evaluation by a physician.
  4. The Treating physician / provider is only rendering an online consult and does not assume any responsibility for my continued medical care or treatment.
  5. My medical information will be handled with strict confidentiality, privacy and security; however, I understand there are risks associated with any electronic transfer process from one location to another.
  6. I have read the Privacy Policy located on the website footer.
  7. I solely assume the risk of the limitations set forth herein, and I further understand that no warranty or guarantee has been made to me concerning any particular result related to my condition or diagnosis.

Disclaimer and Release

I hereby completely and irrevocably release Azalea Health Services, Dr Shevon Joseph and their respective medical staff members, administrators, officers, employees and directors (collectively, the “Azalea Health Services”) of any and all errors and omissions, known or unknown, foreseen or unforeseen, knowingly or unknowingly, as well as all claims, actions or damages arising from or in connection with the online consult, conclusions or recommendations provided by Azalea Health Services or its physicians.

Furthermore, I agree that the Azalea Health Services has no liability or responsibility for the accuracy or completeness of the medical information submitted to them or for any errors in its electronic transmission.

As a condition to receiving the online consult service, I have read and acknowledge that I have given this consent of my own free will.

By accepting and agreeing to these terms, I acknowledge and agree to assume the risks of the limitations set forth herein.